Last updated: 20/06/26
This policy explains how Raising the Wild collects, uses, and protects your personal data. We take your privacy seriously and will only ever use your data in the ways described here.

Who we are

• Data controller: Bex Williams, trading as Raising the Wild

• Contact: bex@raisingthewild.co.uk

• Website: raisingthewild.co.uk

What data we collect and why

When you place an order: We collect your name, email address, delivery address, and order details. We use this to process and fulfil your order and to communicate with you about it. The legal basis is performance of a contract.
When you sign up to our mailing list: We collect your email address and, optionally, your name. We use this to send you updates, news, and offers from Raising the Wild. The legal basis is your consent. You can unsubscribe at any time using the link in any email we send.
When you browse our website: We collect basic analytics data (pages visited, time on site, device type) via Squarespace's built-in analytics. This helps us understand how our website is used. The legal basis is legitimate interest. See our Cookie Policy for more detail.
When you contact us: We collect the information you share with us (name, email, message content) in order to respond to your enquiry. The legal basis is legitimate interest.

How long we keep your data

Order data: 7 years (required for tax and accounting purposes)
Marketing email list: until you unsubscribe or ask us to remove you
Website analytics: as per Squarespace's data retention settings (aggregated, not personally identifiable)
Contact enquiries: up to 2 years

Who we share your data with

We use a small number of trusted third-party services to run our business:

• Squarespace — our website and e-commerce platform (hosts your order data and processes checkout)

• Stripe — payment processing (we never see or store your card details)

• Royal Mail — delivery of your order (we share your name and address)

• Mailchimp — if you've signed up to our mailing list
  

We do not sell your data to anyone. Ever.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate data

• Request deletion of your data (where we're not legally required to keep it)

• Withdraw consent at any time for marketing emails

• Object to processing based on legitimate interest

• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
  To exercise any of these rights, email us at hello@raisingthewild.co.uk.

Security

We take reasonable steps to protect your personal data. Our website is served over HTTPS and our payment processing is handled by Stripe, which is PCI DSS compliant.

Third-party links

Our website may contain links to other sites. We're not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Questions?

Email hello@raisingthewild.co.uk and we'll get back to you within 2 working days.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit.

What cookies does this website use?

This website is built on Squarespace, which uses the following types of cookies:

• Essential cookies These are necessary for the website to work. They enable things like your shopping basket, checkout process, and account login. You cannot opt out of these.

• Analytics cookies Squarespace collects anonymised data about how visitors use this website - pages visited, time on site, and general location (country/region level). This helps us improve the site. No personally identifiable information is collected through these cookies.

• Marketing cookies We do not currently use any third-party marketing or advertising cookies.

Managing cookies

You can control and delete cookies through your browser settings. Note that disabling cookies may affect how certain parts of the website function (particularly checkout).
Most browsers allow you to:
See which cookies are stored and delete them individuallyBlock all cookies from specific sitesBlock all third-party cookiesBlock all cookies entirely
For guidance on managing cookies in your browser, visit aboutcookies.org.

More information

For full details of Squarespace's data practices, see their privacy policy at squarespace.com/privacy.
Questions? Email bex@raisingthewild.co.uk.